Política de reembolso

Claro, Miguel. Te preparé una versión intermedia para Lara Beaumont: más completa que la segunda, pero sin ser tan extensa como la primera.

Incluí las condiciones que deben cumplir las prendas para poder devolverlas, los gastos de envío a Asia, los plazos de reembolso y los derechos de los consumidores en Reino Unido.

Está redactada en inglés británico, con un tono profesional y lista para adaptar a tu tienda Shopify.

LARA BEAUMONT

RETURNS & REFUNDS POLICY

At Lara Beaumont, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day returns policy.

Please read the following information carefully before requesting a return.

IMPORTANT: We do not offer free returns for unwanted items. All returns are sent to our designated warehouse in Asia, and customers are responsible for the applicable return shipping costs. This does not affect your statutory consumer rights.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return under our voluntary 30-day returns policy, items must meet the following conditions:

Items must be unworn, unwashed and in their original condition.
All original labels and tags must remain attached.
Items must be free from stains, perfume, make-up marks, odours or damage caused by the customer.
Items must not have been altered or modified.
All original accessories supplied with the product must be included.
Proof of purchase, such as your order number or order confirmation, must be provided.

You may try on clothing to check its fit and appearance, just as you would in a physical shop.

We reserve the right to refuse returns under our voluntary policy if items do not meet these conditions.

These requirements do not restrict your statutory cancellation rights or your rights regarding faulty goods.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: $YOURSTOREEMAILYOUR STORE EMAIL$

Please include the following information:

Your full name.
Your order number.
The item you wish to return.
The reason for your return, if you are using our voluntary returns policy.
Photographs of the item, if it is damaged or faulty, where possible.

Our customer service team will provide you with the correct return address and instructions.

Please do not send your return to the address shown on the original shipping label unless we have confirmed that it is the correct return address.

You do not need to obtain prior authorisation to exercise your statutory cancellation rights.

3. Return Shipping Costs

We do not provide free returns for unwanted items.

If you wish to return an item because you have changed your mind, ordered the wrong size or no longer wish to keep it, you will be responsible for the direct return shipping costs, provided you were informed of this before purchasing.

Our designated returns warehouse is located in Asia.

International return shipping costs may vary depending on the parcel's weight, dimensions, destination and shipping provider.

We recommend using a tracked shipping service and keeping your proof of postage.

Faulty or incorrect items: If you receive a faulty, damaged, incorrectly described or incorrectly supplied item, Lara Beaumont will cover reasonable return shipping costs where required by law.

Please contact our customer service team so we can arrange an appropriate return solution.

4. Refunds

Once your return has been received and approved under our voluntary returns policy, your refund will be processed within 14 days.

Refunds will be issued using your original payment method.

For statutory cancellations, we will refund the cost of the returned items and the original standard delivery charge, where applicable.

If you selected a more expensive delivery method, such as express delivery, the additional cost will not be refunded unless required by law.

We may wait until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Your statutory cancellation refund will be issued without undue delay and within 14 days of that point.

Original delivery charges are not refundable under our additional voluntary returns policy, except where required by law.

5. Your Statutory Cancellation Rights

Under UK consumer law, you generally have 14 days after receiving an eligible online purchase to notify us that you wish to cancel your order without giving a reason.

You then have a further 14 days to return the goods.

To exercise this right, please email us a clear statement of your decision to cancel.

You may handle and try on clothing as you would in a physical shop. However, if you handle an item beyond what is necessary to establish its nature, characteristics and functioning, we may make a lawful deduction from your refund to reflect any reduction in its value.

Your statutory cancellation rights apply independently of our voluntary 30-day returns policy.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where possible.

Under the Consumer Rights Act 2015, customers may be entitled to a refund, repair, replacement or other appropriate remedy.

In most circumstances, consumers have a short-term right to reject faulty goods within 30 days of receiving them. Your statutory rights may continue beyond this period.

Where required by law, Lara Beaumont will cover reasonable return shipping costs for faulty or incorrectly supplied items.

7. Items Excluded from Returns

For hygiene reasons, certain items may be excluded from our voluntary returns policy, including:

Underwear that has been worn or used.
Clothing that has been washed, altered or damaged by the customer.
Items that do not meet the conditions outlined in Section 1.

For products supplied in sealed packaging for health protection or hygiene reasons, statutory cancellation rights may not apply if the seal has been broken after delivery, where permitted by law.

These exclusions do not affect your statutory rights regarding faulty, damaged or incorrectly described goods.

8. International Shipping & Returns

Our products are shipped from China or other locations in Asia.

Once an order has been dispatched, we may be unable to stop the shipment. However, this does not affect your statutory cancellation rights.

If your order is already in transit, please contact our customer service team for assistance.

All returns must be sent to our designated returns warehouse in Asia unless we provide an alternative address.

Please ensure that your return is securely packaged and retain your proof of postage.

9. Contact Us

If you have any questions regarding returns, refunds or your order, please contact us.

REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

A book with obvious signs of use
A CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at larabeaumontinfo@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at larabeaumontinfo@gmail.com and send your item to: Address, Company Name, City, Postcode, Country.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

LARA BEAUMONT

Customer Service Email: larabeaumontinfo@gmail.com $YOURSTOREEMAILYOUR STORE EMAIL$

Returns Warehouse: Asia — exact return address provided upon request.

We will be happy to assist you.